The fast growing Whitley Bay-based firm, which recruits teachers and teaching assistants for schools across the North East, needed additional telephone capacity to support exceptional growth as its operation expands across three sites in the region.
The newly installed Advantex system has been integrated into the CRM function enabling customer service advisors to have call logging and recording functions along with client profiles available at the touch of a button.
The investment will ensure that service levels at the Whitley Road-based recruitment specialists do not suffer as it moves forward to meet strong demand for its services.
This latest success comes as Advantex sees growth in VoIP services continuing as more businesses plug-in to the cost and operational benefits provided.
It is ramping-up its plans to bring on-board and support more than 6,000 new hosted extensions by 2017.
Lesley Robinson who leads the 20-strong-team at First Class supply alongside co-director Steph Boulton, said that with business booming she needed the latest in VoIP services to support growth.
“Advantex’s solution uses the latest VoIP technology to meet our future needs. This will not only deliver long term cost savings but ensure high quality communications are an integral part of maintaining and improving customer service levels as the business expands.”
Head of communications Andy Shannon says businesses like First Class Supply recognise the flexibility and cost savings VoIP technology offers.
“Hosted telephony is a fast growing sector and companies like Advantex are at the forefront of delivering high quality, seamless solutions to customers in the region and beyond.
“We have seen demand triple in the last 12 months as organisations look to migrate away from traditional telephone services where it take weeks to add new phone lines.
“We will continue to invest in our services and products over the coming years to ensure customers benefit from high quality, trusted solutions that add value to their own business activities.”