The investment will create improvements in productivity and customer service levels while delivering cost savings and performance benefits for Henry Colbeck, which supplies thousands of fish and chip takeaways and restaurants with palm oil, dripping, batter, fish, frozen food and packaging.
As part of the work, Advantex will be providing a contact centre to improve the recording and reporting of customer calls for quality control and training purposes.
Paul Holliday, financial director at Henry Colbeck, said: “Advantex has specifically designed a system to meet our current and future needs. This will not only provide long term cost savings but ensure high quality communications are retained as the business moves forward.”
Advantex continues to see strong demand for broadband-based telephony services as more and more companies plug-in to the cost and performance benefits they provide – it is now worth around £1million per annum to the company.
Head of communications Andy Shannon says businesses like Henry Colbeck recognise the flexibility and cost savings available using the new internet protocol (IP) technology.
“IP telephony is a fast growing sector and companies like ours are in the vanguard of meeting the need for high quality, seamless services customers across the UK demand.
“We are investing in our services and next generation products from manufacturers like SpliceCom to ensure customers can take advantage of this flexible technology and benefit from high quality, trusted solutions that add value to their own business activities.”