Privacy Policy

Privacy Notice (1): Client and General User Interactions

Privacy Notice (1): Client and General User Interactions

This privacy notice tells you about the information we collect from you when you interact with us and our products and when you purchase goods and services from us. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

We have a separate Recruitment Privacy Policy which explains how we handle your information if you apply for a job with us or send us your CV.

Who are we?

We are Advantex Network Solutions Limited, 16b Follingsby Close, Gateshead, NE10 8YG. You can contact us by post at the above address, by email at dave.oconnell@advantex.uk.com or by telephone on 0345 222 0 666

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

What personal data do we collect?

We collect and process personal data about you when you interact with us and our products and when you purchase goods and services from us. The personal data we process includes:

  • your name
  • username and passwords (including administration details, where applicable)
  • your home or work address, email address and/or phone number
  • your job title
  • your payment and delivery details, including billing and delivery addresses
  • information related to the browser or device you use to access our website
  • internet browser and operating system
  • recordings of calls you make to our customer service team
  • and/or any other information you provide

Why do we collect this information?

We will use the information for the following:

  • to put recommendations, proposal, a design or quotation based on your requirements
  • to establish and fulfil a service contract
  • to deliver a product or solution
  • to monitor the use of our website services
  • record phone calls for training, quality and security purposes
  • to comply with applicable law and regulations.

What do we do with your information?

Your information is stored in our server infrastructure, which is based within the European Union.

We may share your information with third parties, such third parties include but are not limited to:

  • banks and direct debit processor
  • identity checks, credit references
  • couriers and suppliers
  • subcontractors and business partners
  • search engine and web analytics. See our Cookie policy below.

We do not use the information you provide to make any automated decisions that might affect you.

How long do we keep your information for?

We will not keep your information longer than necessary and will only keep information that is relevant to the purpose.

Where you are a customer, we will keep your information for the length of the contract and after that for seven years in line with HMRC Records Management, Retention and Disposal Policy.

Where you are a prospective customer, we will retain you information for 12 months after your last interaction with us.

Your rights over your information

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate.

You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request by email, post or telephone, please use the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org/concerns or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 or 01625 545 745
Fax: 01625 524 510

Advantex Network Solutions respects your privacy

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of Advantex Network Solutions.

Cookies

Our website uses cookies which are small text files that originate from us and are stored on your computer or website server. They do not retrieve information about you that is stored on your hard drive and do not corrupt or damage your computer or computer files. They help us identify website visitor behaviour and visitors’ particular preferences. The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics _utma _utmb _utmc _utmz These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Credit Card details

Advantex Network Solutions will never ask for Credit Card details and request that you do not enter it on any of the forms on the Advantex Network Solutions.

External Sites

Advantex Network Solutions is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

Beware of the Risks

Whilst we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to Advantex Network Solutions and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through Advantex Network Solutions have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.